Refunds & Cancellation Policy
Promotion ZA (Pty) Ltd trading as PromoLink • Reg: 2024/186363/07
Governing Agency Subscriptions (Stripe) & Campaign Split Disbursements (Paystack) • Last updated: October 2026
Payment Gateway Infrastructure
Two dedicated, PCI-DSS certified payment systems power PromoLink:
Stripe LLC
Manages recurring monthly agency subscriptions (PromoLink Pro at R950/mo) and handles eligible subscription renewal refunds.
Paystack Payments Ltd
Manages 1-click batch card payments and split disbursements to promoters upon shift completion. No campaign refunds are issued via Paystack.
Policy Sections
1 Campaign Batch Payments (Paystack) — Strictly No Refunds
On PromoLink, an agency is only billed once the brand activation is completely over. Because billing occurs strictly after shift completion, there is never an overcharge or refund needed for absent promoters:
1.1 No Upfront Campaign Billing: PromoLink does not take advance deposits or upfront holds for campaign wages. Agencies post jobs, review applicants, and dispatch talent with R0 billed upfront.
1.2 Automatic Exclusion of No-Shows: If a scheduled promoter fails to arrive ("no-show"), departs early without authorization, or fails to complete their geofenced GPS check-in, the agency is never billed for that promoter. Because the absent promoter is excluded from the final payout roster before billing occurs, no refund is ever required.
1.3 Transparent Review Before Payment: Once the activation is concluded, the agency dashboard presents a detailed reconciliation screen showing the exact promoters who worked, their verified hours, and the precise remuneration amount for each individual.
1.4 Explicit PIN Approval & Finality: To execute the batch payout, the agency manager must review the roster, confirm the figures, and explicitly enter their card PIN or 3D-Secure authentication.
2 Agency Subscriptions (Stripe) & 48-Hour Refund Window
2.1 Month-to-Month Terms: PromoLink Pro software subscriptions for agencies are billed at R950 per month in advance, managed securely via Stripe LLC. There are no lock-in contracts.
2.2 Cancellation Anytime: An agency may cancel its PromoLink Pro subscription at any time directly through the billing portal or by emailing info@promolinksa.co.za. Access to Pro features (unlimited marketplace job postings, Inner Circle squads, master invoices) continues until the end of the paid billing month.
2.3 48-Hour Subscription Renewal Refund Window: If an agency's subscription renews automatically and the agency wishes to cancel, a full refund of the renewal fee will be issued if:
- The refund request is submitted within 48 hours of the billing event; and
- No new activation campaigns have been posted or batch payments executed during that renewed billing cycle.
Approved subscription refunds are issued directly via Stripe back to the original payment card within 3 to 5 business days.
3 14-Day Free Trial Policy
Newly registered agencies receive a 14-day free trial of PromoLink Pro powered by Stripe. If the agency cancels at any point before the 14 days elapse, the subscription terminates immediately and zero charges are billed to the linked card.
4 Promoter Applications & Shift Commitments
4.1 Unsuccessful Applications: Promoters do not pay fees to apply for jobs on the free tier. If a promoter's application is not accepted by an agency, no payment is due or received.
4.2 Credit Resets: If an agency closes or withdraws a campaign listing without selecting candidates, any application credit used by a free-tier promoter is automatically restored.
4.3 Shift Abandonment: Once an application is approved and confirmed, the promoter is contractually committed to the activation. If a promoter fails to arrive or leaves early, they are excluded from the post-activation payroll batch and no funds are disbursed.
5 Billing Errors & Duplicate Transactions
In the event of an unintended technical duplicate charge on a subscription, PromoLink will immediately investigate and process a 100% refund of the duplicate amount via Stripe.
Depending on your South African commercial bank (FNB, Standard Bank, Absa, Nedbank, Capitec), funds will reflect in your account within 3 to 5 business days.
6 How to Request a Subscription Refund
To request a refund on an accidental subscription renewal (within the 48-hour window):
Step 1: Email our Accounts team at info@promolinksa.co.za or tyler@promotionza.co.za.
Step 2: Provide your registered agency account name and Stripe subscription invoice number.
Step 3: Confirm that you wish to cancel the subscription within 48 hours of billing.
Step 4: Our billing team will verify that no campaign activity was dispatched and issue the refund directly via Stripe within 24 business hours.
Have billing questions?
Our Johannesburg finance team is available Monday to Friday, 08:00 – 17:00 SAST.