Terms & Conditions

1 Legal Entity & Country of Domicile

The PromoLink web platform, mobile applications, brand, intellectual property, and operations are wholly owned and operated by Promotion ZA (Pty) Ltd, a private company duly incorporated under the company laws of the Republic of South Africa:

Any references, rights, liabilities, or obligations mentioned in these Terms as belonging to "PromoLink", "the platform", or "we/us" are directly applicable to Promotion ZA (Pty) Ltd.

2 Acceptance of Terms

These Terms apply to all visitors, registered promoters, hiring agencies, brand managers, and corporate users. By accessing, browsing, registering for, or using the PromoLink platform, you confirm that you have read, understood, and unequivocally agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease accessing and using the platform and its related services.

3 Description of Platform Services

PromoLink operates as a specialized online two-sided technology marketplace designed to connect independent promotional staff ("Promoters") seeking brand activation opportunities with experiential agencies, event managers, and corporate brands ("Agencies") in need of on-site talent.

Promotional opportunities available through the platform include, without limitation: brand ambassadors, event hostesses, sales promoters, product demonstrators, roadshow teams, retail merchandising staff, and field marketing personnel.

4 Agency Accounts, Subscriptions & Inner Circle Squads

Agencies accessing PromoLink's management platform agree to maintain verified business credentials and adhere to lawful South African labour and commercial practices:

• PromoLink Pro Subscription: Billed at R950 per month (or custom Enterprise agreement) on a month-to-month basis with no lock-in contract. Subscriptions include a 14-day free trial for new agencies.
• Inner Circle Private Rosters: Agencies have the ability to dispatch activation briefs privately to their pre-selected "Inner Circle" squads. Inner Circle postings are shielded from the general public marketplace and accessible exclusively to invited talent.
• Open Marketplace Postings: Agencies may broadcast campaigns to the open marketplace to source new, vetted promoters across major South African metropolitan areas.
• Master Financial Archives: PromoLink generates automated tax invoices, shift reconciliation sheets, and master payment CSV archives for past campaign accounting.

5 Promoter Profiles, Registration & Applications

5.1 Age Requirement: In strict compliance with our POPIA policy, all promoters must be at least 18 years of age and legally entitled to work in South Africa.

5.2 Accuracy of Profile Data: Promoters must provide truthful, authentic, and complete information, including full legal name, valid South African ID number or valid Passport number, primary city, WhatsApp contact, verified headshots, and genuine work experience. Falsification of identity or experience will result in permanent platform ban.

5.3 Application Credits & Subscriptions: Unregistered users may browse open job listings. Registered promoters on the free tier receive allocated job application credits. Promoters may optionally subscribe to access unlimited job applications and advanced profile positioning.

5.4 Application Approval: Applications are evaluated and approved solely at the discretion of the listing agency. Once accepted, the promoter receives full shift briefing details (call time, rate of pay, uniform requirements, venue geofence).

6 Attendance Verification & Code of Conduct

6.1 Geofenced GPS Check-In: To ensure transparency, promoters are required to perform a GPS check-in and check-out via their mobile device upon arrival and departure from the designated activation venue. Shift payouts are directly validated against these digital records.

6.2 Reliability Score & Badges: Every promoter maintains a dynamic Reliability Score based on on-time arrival, client feedback, and completed shifts. Consistent high performance earns the prestigious Top Promoter Badge, granting priority matching for premier brand activations.

6.3 Prohibited Conduct: Promoters and agencies must maintain strict professionalism. The following conduct is strictly prohibited:

• Failing to arrive for a scheduled shift ("no-show") without reasonable emergency notice;
• Falsifying location check-ins or attempting to spoof GPS coordinates;
• Intoxication, harassment, insubordination, or unprofessional conduct during an activation;
• Circumventing the platform to avoid agreed agency fees or contractual obligations.

7 Payment Gateways, Card Security & Split Disbursements

7.1 Currency: All transactions, subscription fees, and campaign disbursements on PromoLink are denominated and processed in South African Rand (ZAR).

7.2 Dual Payment Gateway Architecture: PromoLink operates through two specialized, PCI-DSS Level 1 certified payment processors:

• Stripe LLC: Powers recurring monthly agency subscription billing (PromoLink Pro at R950/month) and manages eligible subscription refunds.
• Paystack Payments Limited: Powers campaign split payments, 1-click card batch payouts, and direct disbursements to promotional staff upon shift completion.

7.3 Post-Activation Billing Model: For activation campaigns, agencies are billed strictly after the promotion has ended. Because billing occurs only after shift conclusion, if a promoter fails to arrive ("no-show") or leaves without completing their shift, the agency is never billed for that promoter.

7.4 PIN Authorization & Finality: Following activation completion, the hiring agency reviews the final reconciliation roster displaying each promoter's verified hours and earnings. To disburse funds, the agency explicitly enters their card PIN or 3D-Secure authentication.

7.5 Card Security: PromoLink does not store credit card or debit card numbers on its servers. Card acquiring is securely tokenized via Stripe (for subscriptions) and Paystack (for campaign disbursements). Customer identification details are stored separately from financial transaction tokens.

8 Cancellations, Refunds & Non-Refundable Campaign Payouts

Detailed terms governing billing and cancellations are set forth in our dedicated Refunds & Cancellation Policy, which is incorporated by reference:

• No Refunds on Approved Campaigns (Paystack): Because an agency is only billed post-activation after reviewing the exact roster and entering their PIN, no refunds, reversals, or chargebacks will be issued on campaign payments once approved. Paystack will not issue any refunds for campaign batch payouts.
• Agency Subscription Refunds (Stripe): Agencies may cancel their R950/month PromoLink Pro subscription at any time. If an accidental automatic renewal occurs, a full refund may be requested within 48 hours of billing via Stripe, provided no campaigns were posted during that renewed period.
• Promoter Obligations: Once a promoter accepts a shift, they are legally bound to fulfill the agreed brief. If a promoter fails to attend, they are omitted from the post-activation payroll batch and receive no payment.

9 Intellectual Property Rights

Promotion ZA (Pty) Ltd and its licensors retain exclusive ownership of all intellectual property rights in and to the PromoLink platform, including software code, databases, algorithms, brand logos, visual designs, and copy. These materials are protected under South African and international intellectual property laws.

Users are granted a personal, limited, revocable, non-exclusive license to use the platform solely for its intended purpose. Users may not:

• Resell, sublicense, or commercially exploit any content or listings;
• Use automated scrapers, crawlers, or data-mining tools to harvest platform data;
• Reverse engineer, decompile, or copy the platform's proprietary software architecture.

10 Limitation of Liability & Indemnity

10.1 "As Is" Operation: The platform is provided on an "as is" and "as available" basis without express or implied warranties regarding continuous uptime or error-free operation.

10.2 Limitation: To the maximum extent permitted by South African law, Promotion ZA (Pty) Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from platform downtime, shift disputes, promoter conduct on site, or agency compensation delays.

10.3 Indemnity: You agree to indemnify, defend, and hold harmless Promotion ZA (Pty) Ltd from and against any third-party claims, liabilities, losses, or legal costs arising out of your breach of these Terms, unlawful conduct, or infringement of third-party rights.

11 Variation, Severability & Jurisdiction

PromoLink reserves the right to amend these Terms from time to time. Continued use of the platform following the publication of updated Terms constitutes your binding acceptance.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force.

These Terms are governed exclusively by the laws of the Republic of South Africa, and all parties submit to the jurisdiction of the High Court of South Africa (Gauteng Local Division, Johannesburg).

12 Contact & Legal Notices

For any questions regarding these Terms, or to serve formal legal notices, please contact: