How can we
help you today?
Browse our knowledge base, read the latest updates, or report an issue to our Trust & Safety team.
Answers & updates,
at your fingertips.
Find help instantly or catch up on what's new.
Email us directly and our support team will get back to you as soon as possible.
info@promolinksa.co.za
How can we
help you today?
Browse our knowledge base for quick answers, view the latest platform updates, or report an issue directly to our Trust & Safety team.
Knowledge & Updates
Find answers instantly or catch up on the latest platform features.
Frequently Asked Questions
Find detailed answers to common questions about how PromoLink works. This is your go-to guide for quick help, whether you're an agency or a promoter.
Browse FAQsTop Questions
- How do I get paid?
- How to link a card?
- What is a Risk Score?
Newsroom
Catch up on the latest platform updates, feature releases, and important announcements.
Batch Payments v2.0 Live
Keep the platform safe.
We take the quality of our network seriously. If someone is not upholding the PromoLink standard, report it directly to our compliance team. All reports are confidential.
Report a Promoter
If a promoter isn't meeting expectations, no-shows without warning, or behaves inappropriately, let us know. This directly impacts their Reliability Score.
Report an Agency
Have concerns about an agency's conduct, communication, or delayed payments? Use this form to alert our team so we can investigate and protect promoters.
Still need help?
Our support team is available via email to assist you.